Terms and Conditions for Man With A Van Wandsworth
These Terms and Conditions set out the basis on which Man With A Van Wandsworth provides removal, delivery, collection, transport, and related support services to customers. By making a booking, confirming an order, or allowing work to begin, the customer agrees to be bound by these terms. The aim of this document is to explain, in clear and practical language, how bookings are made, how payments are handled, when cancellations may apply, what liability is accepted or excluded, how waste regulations are observed, and which law governs the agreement.
In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the trading name Man With A Van Wandsworth. References to “you” and “the customer” mean the individual, business, or organisation placing the booking or requesting services. These terms apply whether the service involves a single-item move, a small home relocation, furniture transport, courier-style collection, or disposal-related work that is agreed in advance.
We reserve the right to update these Terms and Conditions from time to time. Any changes will apply to future bookings unless otherwise agreed in writing. If a booking has already been confirmed, the terms in force at the time of confirmation will normally apply unless a change is required by law or is necessary for safety, compliance, or fraud prevention. Continued use of our service after changes are communicated will be taken as acceptance of the updated terms.
All bookings are accepted subject to availability and the accuracy of the information supplied by the customer. When requesting a quotation or booking, you must provide complete and truthful details about the items to be moved, the collection and delivery points, access conditions, parking restrictions, loading requirements, floor levels, and any special handling needs. A quotation may be based on the information you provide, and if that information is incomplete or inaccurate, the final price or service time may need to be adjusted.
A booking is only confirmed when we have acknowledged it and, where required, received any agreed deposit, advance payment, or written acceptance of the quotation. We may decline or cancel a booking if we believe the job cannot be completed safely, lawfully, or within the time or vehicle resources available. The customer is responsible for ensuring that the person making the booking has authority to do so on behalf of the relevant household, landlord, company, or organisation.
Booking process: once details are provided, we may issue an estimate or fixed-price offer. If accepted, we will confirm the date, time window, scope of work, and any agreed conditions. Customers should review the confirmation carefully. Any request to change the service after confirmation may affect price, timing, or vehicle requirements. If additional labour, waiting time, or an extra vehicle is needed because the original description of the job was incomplete, this may be charged as an extra.
Payments must be made in accordance with the agreed terms shown in the quotation, booking confirmation, or invoice. Unless otherwise stated, payment is due immediately on completion of the service. We may request a deposit for certain bookings, particularly for larger jobs, peak dates, repeat delays, or waste-related work that requires advance planning. Any deposit paid is generally applied to the final balance unless the booking is cancelled in circumstances where the deposit is non-refundable.
We accept payment by the methods we choose to make available from time to time. The customer is responsible for ensuring that funds are available and that any card, bank transfer, or other payment method used is valid and authorised. If payment is not made when due, we may charge reasonable late-payment fees, suspend future services, recover administrative costs where permitted by law, and refer unpaid balances to collection proceedings. Ownership of any goods sold or supplied by us does not pass until full payment has been received.
Prices may be based on hourly rates, fixed quotes, minimum charges, mileage, congestion or access factors, parking difficulty, waiting time, the number of crew members required, or other agreed variables. If a fixed price is provided, it assumes that the work described is accurate and that no material changes arise on the day. Additional work requested during the appointment is not automatically included and may be billed separately. VAT, if applicable, will be shown or added in accordance with the relevant tax rules.
Cancellations must be made as early as possible. If you cancel before the job starts, any cancellation fee will depend on how much notice is given and whether we have already allocated vehicles, staff, or third-party resources. Where a deposit has been taken, it may be retained in full or in part to cover reserved time, preparation, and lost opportunity, especially for short-notice cancellations. If you are running late, you must notify us promptly; significant delay may result in rescheduling, reduced service time, or cancellation charges.
We may cancel or postpone a booking if weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, unlawful access conditions, or other events beyond our reasonable control make performance impractical or unsafe. In such cases, we will try to arrange an alternative time. We are not responsible for indirect losses caused by cancellation due to events outside our control, provided we act reasonably and communicate the issue as soon as practicable. If a customer’s failure to prepare the site causes cancellation on arrival, a call-out or wasted-time fee may apply.
Customer duties include making sure that access is available, parking can be arranged or advised, items are ready for collection, and any necessary permissions have been obtained. The customer should protect fragile items, remove loose personal belongings, and ensure that valuables, cash, confidential papers, keys, and prohibited goods are not left in items unless expressly agreed. If there is a risk that an item is too heavy, unsafe, or unsuitable for one-person handling, the customer must tell us in advance.
Liability is limited to losses that arise directly from our proven negligence, breach of contract, or failure to exercise reasonable care and skill. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, we are not responsible for indirect or consequential losses such as lost profits, loss of opportunity, business interruption, or emotional distress.
Where we move or handle customer goods, our responsibility is limited to reasonable care while the goods are under our physical control. We will not be liable for pre-existing defects, hidden weaknesses, unsuitable packing, unavoidable movement of items in transit, or damage resulting from the nature of the goods themselves. Customers should inspect fragile, antique, electronic, or high-value items before and after the service. If you want enhanced protection for valuable goods, you must request and agree this in writing in advance.
If we are asked to dismantle, assemble, disconnect, reconnect, lift, carry, or load items, the customer accepts that such work carries ordinary risks. We are not responsible for damage caused by defective fittings, structural instability, improper prior assembly, or lack of manufacturer instructions. We may refuse to handle any item that appears unsafe, excessively heavy, contaminated, dangerous, or likely to cause injury. Where we act on your instructions, you remain responsible for confirming that those instructions are correct and lawful.
Waste regulations must be observed at all times. If the service includes disposal, removal of unwanted items, or transport of waste, the customer must ensure the items are described accurately and lawfully. We only handle waste where it can be dealt with in compliance with applicable UK waste law, licensing requirements, transfer documentation, and duty-of-care obligations. The customer must not present hazardous waste, clinical waste, chemicals, asbestos, gas cylinders, oils, solvents, batteries, paint, or other restricted materials unless we have expressly agreed in writing and have the necessary authority to collect them.
Where waste is accepted, you must provide accurate information about its nature, quantity, and origin. Any misdescription of waste may result in refusal of collection, additional charges, or reporting to the appropriate authorities if required by law. The customer remains responsible for lawful ownership and lawful disposal of the waste until it is properly transferred in line with the relevant regulations. We may ask for photographs, written descriptions, or declarations to support compliance before attending.
We reserve the right to refuse any load that appears to contain prohibited or unsafe waste. If prohibited materials are discovered after loading has begun, we may stop the job, unload the items, and charge for time, transport, and any lawful disposal steps already taken. The customer agrees to indemnify us against losses, penalties, clean-up costs, or claims arising from inaccurate waste descriptions, illegal disposal requests, or breaches of waste law caused by the customer’s instructions or concealment of materials.
The customer must ensure that all items offered for transport or disposal are owned by them or that they have the legal right to arrange their removal. We accept no liability for loss of items that were not disclosed as valuable or that were left unsecured, unlabelled, or mixed with waste. If goods are left in our vehicle or at a site after the service has ended, we will make reasonable efforts to contact the customer, but storage or recovery arrangements may incur reasonable handling charges.
Any complaint about the service should be raised promptly so that we can investigate while the facts are still fresh. We may request photographs, records, or other evidence to assess the issue. If we agree that we have failed to meet our obligations, our liability will generally be limited to re-performing the relevant part of the service, issuing a partial refund, or paying the direct loss that can be clearly proven and that was reasonably foreseeable at the time of contracting.
Force majeure applies where events beyond our control prevent or delay performance, including severe weather, accidents, road closures, industrial action, terrorism, fire, flood, government restrictions, or interruption to utilities or communications. In such circumstances, we may pause, reschedule, or cancel the booking without liability for any resulting delay or loss, provided we notify you and act fairly. This does not affect any rights you may have under mandatory consumer law.
The customer may not assign, transfer, or resell the booking without our consent. We may assign our rights and obligations to another suitably qualified provider if needed for operational reasons, safety, or continuity of service, provided the replacement service is comparable. No waiver of any term will be effective unless agreed in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
Nothing in these Terms and Conditions limits the customer’s statutory rights under applicable consumer law. If you are a consumer, you may have rights relating to services performed with reasonable care and skill, services supplied within a reasonable time, and services matching any pre-contract information provided to you. If you are acting in a business capacity, you acknowledge that additional commercial risks may apply and that any differing written agreement will take priority over these standard terms to the extent permitted by law.
These terms are intended to be read as a whole. Headings are included for convenience only and do not affect interpretation. Any references to one gender include all genders, and singular words include the plural where the context requires. If a specific arrangement has been agreed in writing and clearly conflicts with these Terms and Conditions, the written arrangement will prevail for that booking only.
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute arising from the contract, unless mandatory consumer rules require otherwise. By placing a booking with Man With A Van Wandsworth, the customer confirms that they have read, understood, and accepted these terms as the basis of the service.
In summary, our service is designed to be efficient, fair, and compliant. We ask customers to provide accurate details, make timely payment, cooperate with safety and access requirements, and ensure that waste is handled lawfully. In return, we commit to delivering the agreed service with reasonable care, transparency, and professionalism, subject always to the limits and protections set out in this document.
Final note: these Terms and Conditions form the legal framework for bookings made with Man With A Van Wandsworth. If you choose to proceed, you do so on the understanding that the service will be provided according to the terms stated above, together with any specific written conditions confirmed for your booking.