Man With A Van Wandsworth Terms and Conditions
These Terms and Conditions govern the provision of man with a van services by Man With A Van Wandsworth and apply to all bookings, quotations, collections, deliveries, removals, transport-only jobs, and related services supplied to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing services to begin, the customer agrees to be bound by these terms. These conditions are intended to create a clear and fair framework for service delivery, payment, responsibility, and legal compliance.
In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider trading under the name Man With A Van Wandsworth. References to “you” and “your” mean the customer, hirer, or any person acting on behalf of the customer. A booking may be made by an individual, a business, a landlord, an agent, or another authorised party, but the person making the booking accepts responsibility for ensuring that all information provided is accurate and that payment is made in accordance with these terms.
These terms apply to domestic and commercial jobs alike, unless a separate written agreement states otherwise. They should be read together with any quotation, job specification, or written confirmation issued before the service begins. If there is any inconsistency between a quotation and these Terms and Conditions, the written quotation or booking confirmation will usually take priority for the specific details of that job, while these terms will continue to govern all other matters.
We reserve the right to update or amend these Terms and Conditions at any time. The version in force at the time of booking will apply to that booking, unless a change is required by law or is made with your consent. It is your responsibility to review the terms before confirming a booking. Continued use of our services after any update indicates acceptance of the revised terms.
Booking Process
Bookings for man with van Wandsworth services may be made by phone, email, online form, or any other method we make available from time to time. A booking request is not a binding contract until it is confirmed by us, either in writing or by another clear form of acceptance. We may ask for details about the items to be moved, collection and delivery addresses, access conditions, parking, timings, loading requirements, and whether any specialist handling is needed.
When providing booking information, you must ensure it is complete and accurate. This includes declaring any heavy, fragile, bulky, valuable, hazardous, or restricted items. If the information supplied is incomplete or materially inaccurate, we may revise the quotation, alter the service arrangement, or decline to proceed if safe and lawful transport cannot be guaranteed. The customer is responsible for obtaining any permissions required for parking, loading, access, or building entry, unless we have explicitly agreed otherwise in writing.
A booking confirmation may specify the date, estimated arrival time, vehicle type, crew size, service scope, and any agreed charges. Estimated times are not guaranteed unless we expressly confirm a fixed time. Delays may occur due to traffic, weather, previous jobs overrunning, access restrictions, or circumstances beyond our control. We will use reasonable efforts to attend as agreed, but time-critical arrangements should be discussed in advance. If you need to amend a booking, you should notify us as early as possible. Amendments are subject to availability and may result in a revised price.
We may refuse, suspend, or cancel a booking where we reasonably believe the job is unsafe, unlawful, impractical, beyond the agreed scope, or likely to cause damage to property, vehicles, or persons. We may also decline a job if access is unsuitable, if the load exceeds the stated quantity or weight, or if the customer fails to disclose significant information before arrival. In such cases, any charges already incurred may still apply.
Payments
Unless otherwise agreed in writing, payment is due in full on completion of the service or at the time specified on the invoice. We may require a deposit, advance payment, or card pre-authorisation to secure a booking. Quotations may be based on hourly rates, fixed prices, mileage, labour, waiting time, or a combination of these. All charges will be explained as clearly as reasonably possible before the job begins, though additional fees may apply if the scope changes or if unforeseen work is required.
Prices are usually quoted exclusive of any relevant taxes unless stated otherwise. If the service is booked by a business customer, company account terms may be agreed separately in writing. For private customers, we reserve the right to request immediate payment by cash, bank transfer, debit card, or another accepted method. Any bank charges, failed payment fees, chargeback costs, or recovery expenses caused by non-payment may be added to the amount owed, to the extent permitted by law.
Where a customer causes delay, requires additional loading time, requests extra stops, or adds items not disclosed at booking, we may apply reasonable supplementary charges. Waiting time may be charged if our vehicle and crew are ready to start but access is delayed, the customer is not present, or the job cannot proceed due to incomplete preparation. Any unpaid balance may be pursued as a civil debt, and we may withhold further services until sums due have been settled.
Discounts, promotional rates, or special offers are only valid where expressly confirmed and may be withdrawn at any time before a booking is accepted. An invoice or receipt issued by us will be deemed accurate unless you notify us of a genuine error promptly and provide supporting information. Failure to pay by the due date may also result in suspension of future bookings.
Cancellations and Changes
You may cancel or rearrange a booking by giving us notice as soon as possible. Cancellation fees may apply depending on how much notice is provided, whether vehicles or staff have already been allocated, and whether the cancellation prevents us from taking other work. A cancellation made shortly before the agreed start time may be charged in part or in full, particularly where we have already incurred costs or set aside resources specifically for your job.
If you are not present at the agreed time and location, or if we cannot proceed because access is blocked, parking is unavailable, or the site is otherwise unready, the booking may be treated as a late cancellation or failed attendance. In such cases, the full call-out charge, waiting time, or a reasonable proportion of the quoted fee may be payable. We will act reasonably when deciding what sums are due, taking account of the circumstances and our actual loss.
If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, road closures, unsafe conditions, or events beyond our control, we will use reasonable efforts to notify you promptly and, where possible, offer an alternative date or time. We do not accept liability for indirect losses arising from a cancellation or rescheduling where the cause is outside our reasonable control, although this does not affect any rights you may have under consumer law.
Liability and Customer Responsibilities
Our service is provided with reasonable care and skill. However, you remain responsible for ensuring that items are suitably packed, protected, and ready for transport unless packing or dismantling has been expressly included in the service. We are not responsible for damage caused by insufficient packaging, pre-existing defects, hidden weaknesses, or the nature of the item itself. Fragile items, electronics, antiques, mirrors, glass, and other delicate goods should be declared in advance so that appropriate handling can be considered.
The customer must ensure that all items are lawful to transport and do not include prohibited, dangerous, explosive, leaking, toxic, or otherwise hazardous materials, unless we have agreed in writing and the law permits carriage. We may refuse to move any item that appears unsafe or unsuitable. You are also responsible for confirming that items are yours to move or that you have permission from the rightful owner. We accept no responsibility for disputes concerning ownership or authority to dispose of or transfer goods.
We are not liable for loss or damage caused by events beyond our reasonable control, including but not limited to traffic incidents, extreme weather, third-party interference, road works, police action, government restrictions, strikes, fire, flooding, or utility failures. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Where we are found liable for loss or damage, our liability will, to the fullest extent permitted by law, be limited to the reasonable repair or replacement cost of the affected item or the amount of our service charge for the affected job, whichever is lower, unless a higher limit has been expressly agreed in writing. We will not be responsible for indirect, special, or consequential losses, including loss of profit, loss of business, loss of use, or emotional distress, except where required by law.
You must inspect items and report any apparent damage or missing goods as soon as reasonably practicable after completion of the service. Failure to notify us promptly may make it more difficult to investigate the matter. Any claim should be supported by photographs, invoices, receipts, or other reasonable evidence. This does not remove your statutory rights as a consumer.
Waste Regulations and Disposal
If our service includes removal, clearance, disposal, or transport of waste, all activities will be carried out in accordance with applicable UK waste regulations. Waste must be described accurately at the time of booking, and you must not include items that are hazardous, illegal, contaminated, or subject to special handling unless we have expressly agreed to handle them lawfully and appropriately. We may refuse any waste load that we reasonably believe cannot be managed in compliance with the law.
Where waste is collected, you confirm that you have the legal right to request its removal and that it is being transferred for lawful disposal, reuse, or recycling. Ownership of waste may pass to us only where permitted and only for the purpose of lawful handling. We may use licensed disposal or recycling facilities and may be required to keep records, transfer notes, or related documentation. You agree to provide accurate information for compliance purposes where reasonably requested.
Fly-tipping, illegal dumping, or disposal in breach of environmental law is strictly prohibited. If incorrect information supplied by you causes a regulatory breach, contamination, additional disposal cost, or enforcement action, you may be liable for all resulting losses, fines, clean-up costs, and professional fees to the extent permitted by law. We reserve the right to refuse waste jobs where the legality or composition of the load is unclear.
Reusable furniture, household items, and other materials may be separated for reuse, recycling, or disposal at our discretion where lawful and appropriate, unless you have agreed a specific handling instruction in writing before the job begins. Any electrical equipment or items containing batteries should be declared. You remain responsible for removing personal data, documents, and confidential materials before collection unless we have specifically agreed to handle them.
Service Conditions
To complete a job safely and efficiently, you must provide reasonable access to the property, items, and loading area. If stairs, narrow corridors, limited parking, restricted entry, or lifting difficulties are not disclosed in advance, the service may take longer or cost more than originally quoted. We are entitled to refuse to move items that require unsafe handling or that exceed the capabilities of the agreed vehicle and crew without suitable additional arrangements.
The customer should ensure that any item requiring disconnection, dismantling, reconnection, or specialist installation is handled only by a qualified person where appropriate. We do not provide electrical, plumbing, gas, or structural services unless expressly stated in writing. Any assistance with dismantling or reassembly is limited to what is reasonably safe and practical for a general removal service.
Complaints and Disputes
If you are dissatisfied with any aspect of the service, you should notify us as soon as possible so that we may investigate and, where appropriate, seek a fair resolution. We may ask for photographs, written details, or other supporting information. Complaints raised long after completion may be harder to assess, although we will still review them reasonably and in good faith. Nothing in this section affects your statutory rights.
Both parties agree to act reasonably and attempt to resolve disputes amicably before starting formal proceedings. If a disagreement cannot be resolved informally, the matter may be handled through the courts having jurisdiction under these terms. Any delay by us in enforcing a right or remedy shall not mean that the right has been waived.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law allows proceedings to be brought elsewhere. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
For clarity, these Terms and Conditions are intended to reflect standard UK service principles for a man and van provider and should be applied alongside any booking-specific agreement. They do not create rights beyond those stated here or beyond the rights already available under applicable law. Customers are encouraged to read all booking details carefully before confirming a move or clearance.
Acceptance of service, confirmation of a booking, or payment of an invoice indicates that you have read, understood, and agreed to these Terms and Conditions.
These terms are designed to support transparent, lawful, and efficient provision of man with a van services, including van hire with driver, removal transport, and related customer collections. By keeping arrangements clear from the outset, both parties can proceed with confidence and a shared understanding of responsibilities, pricing, and compliance.